SHIPPING & DELIVERY - January 2023

CLICK & COLLECT TIMES - FITZROY BOUTIQUE

Same-day Click & Collect is available from Tuesday - Sunday during the following hours. We will notify you by email you once your order is ready for collection.

Tuesday - Saturday 11am to 5pm
Sunday 12pm to 4pm

WHICH COUNTRIES DO YOU SHIP TO?

We ship worldwide. We use Australia Post nationwide, and DHL Express for all international shipping.

DO YOU OFFER FREE SHIPPING?

Yes. If you spend over $299 AUD, express shipping is free. (Excludes Israel due to the cost of shipping).

SHIPPING COST UNDER $299 AUD

Australia $12 - Express Post with signature
New Zealand $25 AUD - DHL Express (2 business days)
USA & Canada $40 AUD - DHL Express (3 business days)
Europe & UK $45 AUD - DHL Express (3-4 business days)
Middle East $65 AUD - DHL Express (3-4 business days)
Israel $120 AUD - DHL Express (7-8 business days)
Rest of the World $100 AUD - DHL Express (3-5 business days)

DHL Express International is the fastest way to ship globally. Aletheia & Phos partner with DHL Express as it gives customers full control over their shipment via the DHL app. Note: This is the cost for shipping only and does not include import duties & taxes which must be paid for by the receiver.

VAT / IMPORT TAXES AND DUTIES

Please note shipping costs do not include VAT / import duties & taxes, these costs are the responsibility of the customer. Please check all VAT / import duties & taxes with your local customs office prior to purchasing as Aletheia & Phos cannot accept returns due to unexpected taxations from your country. Should your package be returned to us due to refusal to pay duties and taxes, we will issue you a gift card for the value of your order minus the cost of return shipping to us. Aletheia & Phos are not responsible for replacing or refunding any orders that are stuck in customs clearance.

WHEN WILL MY ORDER BE PROCESSED?

We ship 2 days per week, Tuesday and Friday. If you order after 10am on a Friday, your order will be shipped on the following Tuesday.

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

Australia - The Australia Post Express Post Next Day Delivery guarantee is currently suspended. Express Post remains the fastest postal delivery option within Australia. Due to Covid-19 and extreme weather conditions around the country, Australia Post cannot guarantee next-business-day delivery at the moment. Click the link above for the most up-to-date delivery times.

New Zealand: 2-3 business days with DHL Express

Rest of the World: 3-5 business days with DHL Express

HOW DO I TRACK MY ORDER?

Once your order has been processed, we'll send you an email and SMS (if you opted in for SMS notifications) with your shipping confirmation and tracking link.

MY SHIPPING ADDRESS IS INCORRECT, HOW CAN I CHANGE IT?

If you notice an error in your shipping address contact Customer Care immediately. In most cases we can amend your shipping address, however once your order has been picked up by our courier, we’re unable to make changes.

MY ORDER WAS RETURNED TO SENDER, WHY?

Your order may be returned-to-sender if you're not home, your address was wrong or if it is incomplete. To avoid your jewels being returned-to-sender, please ensure;

You provide the correct delivery address
Track your order regularly
Someone is available to accept and sign for your order

Aletheia & Phos are not responsible for orders returned-to-sender. Aletheia & Phos will not refund or replace orders scanned as delivered by the shipping provider. Aletheia & Phos are not liable for parcels that have been lost, stolen or wrongly delivered if the recipient has opted for the parcel to be left without a signature with the shipping provider. Aletheia & Phos are not liable for return-to-sender orders that are lost or damaged. Please note: Your order can be re-shipped at standard shipping rates.

ORDERS DECLARED LOST IN TRANSIT

If an order is declared lost by our shipping provider, Aletheia & Phos will replace your order free of charge.

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SHIPPING & DELIVERY - January 2023